To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
To return the goods, you must submit a declaration of withdrawal to the e-mail address firstname.lastname@example.org within 14 days of receiving the goods. We send you a return code and online shop pays the cost of returning the goods thru Omniva parcel machine.
Omniva parcel machines return process: From Omniva parcel machine please choose "return parcel" and enter return code what you got with sms when the goods arraived. Machine prints return sticker and please but the sticker on the returning goods (newer parcel machines doesn't print the sticker then just but the goods without sticker to parcel machine). Enter the goods to parcel machine locker and push "confirm" from the screen. If you got the order from new parcel machine please return the order also through new parcel machine, if you got it through old parcel machine then please send it back also through old machine.